Terms & Conditions
Following your booking and confirmed payment you will receive a receipt confirming your booking and payment via email. Please bring your booking receipt when checking in at reception.
Conditions of Booking
We reserve the right to decline or terminate the booking of any guest(s) whose party make-up or behaviour interferes or may interfere with the general comfort of other guests. In this event no refunds will be made.
Refunds and Cancellations
Booking alterations or cancellations during peak periods must be arranged more than 28 days prior to your scheduled arrival Where cancellations are received more than 28 days prior to your scheduled arrival, a $50 cancellation fee shall apply in every circumstance. Where a cancellation is received less than 28 days prior to your scheduled arrival, no refunds shall apply in any circumstance.
Your booking is made for a set time and once confirmed, any change will result in liability for payment of the entirety of your booking unless cancellation has been made in accordance with this policy.
Changes to your holiday during your stay
We cannot accept responsibility or compensation for park closure circumstances beyond our control including (but not limited to); natural disasters, fire, flood, temporary closure in part or full of amenities, bad weather or other unforeseen circumstances. Customers whose bookings affected by park closure due to threat of bushfire or flood will be contacted to make alternative arrangements.
Amendments to your booking
After you have paid for your accommodation booking you may wish to change some elements of your stay, e.g. type of accommodation or duration extension. We will try to meet your request however no guarantee is offered due to other pre-existing bookings or planned maintenance of facilities.
If we make any major alterations to your booking
We try very hard to provide all facilities as advertised on our website. It may however be necessary to make some alterations in advance of your stay. If such a change is necessary, we will endeavour to advise you in writing as soon as possible to make alternative arrangements.
Rules and Regulations
The person completing the booking is responsible for the conduct of their party, It is your responsibility to read the park rules & regulations and abide by the rules at all times. Not reading the rules is not an excuse for infringement. Confirmation of booking infers that you and all members of your party will abide by park rules. Failure to abide by park rules may lead to termination of your booking and being asked to leave the park immediately and loss of the booking without refund. Pemberton Caravan Park reserves the right to ban individuals from future use of the park.
Anyone defacing or causing damage to any buildings, equipment or property of the park faces immediate eviction and prosecution. The person who made the booking will be responsible for and charged for any damage /loss caused by themselves or their party to the site or to any park facility or other resident’s property. Your personal belongings, vehicles, vans and their accessories and contents are left at your own risk. Pemberton Caravan Park nor its staff will not be liable for the loss, theft or damage of any property nor for any injury, accident or mishap to any person in the park. Customers must ensure that their property is secured and fully insured for any unforeseen eventuality.
Children always remain the responsibility of their parents or guardians. It is particularly important that you always know where your children are, and that you always provide adequate supervision for them.
Pemberton Caravan Park welcomes pets outside of peak periods only. When permitted, pets must be kept on a lead at all times and owners must pick up any droppings and dispose of properly. Owners of pets who do not respect these rules will be asked to leave the park.
The information taken at time of booking is required to be collected for the purposes of processing your reservation with us. We may process your data to keep you informed of our activities and to keep you updated with news, offers and other information that may be of interest to you. If you do not want us to use your information for the marketing purposes described in this paragraph, please let us know. We may also disclose your data to CampStead Ltd who may contact you, inviting you to complete a questionnaire and review regarding your stay at our park.